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Please wait for a site operator to
respond. While you are waiting, please feel free to begin typing your
issue in the box below. Try to be as descriptive as possible. Once an
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Internet connection!
'Barry K ' says: Thank you for contacting
EarthLink LiveChat, how may I help you
today?
lifeCUSTOMERDATA@mindspring.com: on the urchin reports
status page for errors, no specifics are given, I have users who keep
enountering errors, however I have yet to find a non fuctioning link or
page or pointer.
lifeCUSTOMERDATA@mindspring.com: Previous
#Shown 1020355075100 Hits Percent 0 47.3% 200: OK 1,787 47.3% 200 1,787
47.3% 304: Not Modified 1,297 34.3% 304 1,297 34.3% 404: Not Found 690
18.3% 404 690 18.3% 206: Partial Content 4 0.1% 206 4 0.1% 403: Forbidden
1 0% 500: Internal Server Error 0 0%
Barry K : I apologize for
the inconvenience caused to you.
Barry K : Please let me know
your domain name.
lifeCUSTOMERDATA@mindspring.com:
www.lifeCUSTOMERDATAinc.com
Barry K : Thank you for the
information.
Barry K : I'm sorry for the delay.
Barry K :
In order to fix this issue, I suggest you clear cache and delete
cookies.
Barry K : 1. Go to My Computer. 2. Double click on
Control Panel. 3. Double click on Internet or Internet Options. Here you
will find a Delete Files button in the Temporary Internet Files section.
Simply click that to clear your browser's cache.#PFR#/DUT/Bro/PC/IE6/ClearCache
Barry K :
To remove your browser's cookies: 1. First go to My Computer. 2.
Double click on Control Panel. 3. Double click on Internet or Internet
Options. 4. Click the Delete Files button in the Temporary Internet Files
section. 5. Next, click the Delete Cookies button. If you want to see what
cookies are on your machine & selectively remove them, click the
Settings button & then View Files.This will show you any cookies
remaining in the Temporary Internet Files folder. If you wish to only
delete cookies from a certain site, locate those cookies here, right click
& choose Delete. You can delete any cookie in here you wish. If you
are having problems with a particular page, look for cookie names ending
with the site name you are having trouble with. For example, if you are
having problems accessing http://start.earthlink.net,
remove any cookies named user@earthlink.net. There is one file in here you
can not delete.... It is index.dat It must remain for Internet Explorer to
operate properly.#PFR#/DUT/Bro/PC/IE6/DeleteCookies
lifeCUSTOMERDATA@mindspring.com:
wait, wait, its not on my end, your hosting service is reporting these
errors
lifeCUSTOMERDATA@mindspring.com: are you familiar with
the urchin reports offered?
Barry K : Yes. Please reset your
browsers websettings.
Barry K : To Reset Web Settings and file
associations:
1. Open My Computer.
2. Open Control Panel.
3.
Open Internet Options.
4. Click the Programs tab.
5. Click the Reset
Web Settings button at the bottom (uncheck the Reset Homepage box if you
want to keep your current Homepage).
6. Click Apply.
7. Click
OK.
In most cases, you will want to reboot your machine to test the
new settings.#PFR#/DUT/Bro/PC/IE6/ResetWebSettings
lifeCUSTOMERDATA@mindspring.com: you do not understand the
issue?
Barry K : Yes. You are unable to access Urchin
page.
lifeCUSTOMERDATA@mindspring.com: These are the errors
reporting by THE HOST, EARTHLINK/MINDSPRING, not coming from my PC,
somehow it keeps reports
lifeCUSTOMERDATA@mindspring.com: NO, I
did not say that
lifeCUSTOMERDATA@mindspring.com: I said urchin
is reporting errors with no details on my host
Barry K : Please
follow the above provided steps to fix the issue.
Barry K : Is
there anything else I may assist you with
today?
lifeCUSTOMERDATA@mindspring.com: that is not the
issue
lifeCUSTOMERDATA@mindspring.com: I want a manager as you
are not listening
Barry K : I apologize for the inconvenience
caused to you.
lifeCUSTOMERDATA@mindspring.com: My issue:
Please, Urchin reports errors on my webpage www.lifeCUSTOMERDATAinc.com,
it reports:
lifeCUSTOMERDATA@mindspring.com: 200: OK 1,787 47.3%
304: Not Modified 1,297 34.3% 404: Not Found 690 18.3% 206: Partial
Content 4 0.1% 403: Forbidden 1 0% 500: Internal Server Error 0 0% 400:
Bad Request 0 0%
Barry K : I understand that you are receiving
the above pasted error message when you are trying to access Urchin
page.
lifeCUSTOMERDATA@mindspring.com: NO
lifeCUSTOMERDATA@mindspring.com: Those are the errors that
URchin reports! Is english your second language, perhaps a manager can
help.
lifeCUSTOMERDATA@mindspring.com: This is my second
request for a manager.
Barry K : I'm really sorry for
this.
Barry K : Could you provide me your FTP
password?
Barry K : So that I can login to Control Center and
access the urchin page from my end.
lifeCUSTOMERDATA@mindspring.com:
what? password? you should have access to that, and I will not ask for
it, first three are web, as a professional in security I cannot understand
why you need something that earthlink instructs to never give out. This is
my third request: I want a manager!
lifeCUSTOMERDATA@mindspring.com:
Please do not apologize
Barry K : Please give me a
moment.
lifeCUSTOMERDATA@mindspring.com: I want help not
apologies, I am getting frustrated that you cannot hellp me I am getting
frustrated that you will not get your supervisor
Barry K :
Please hold on while I transfer you to my Manager.
Please wait
while I transfer the chat to 'Cal A'.
'Cal A' says: Thank you for
contacting EarthLink LiveChat, how may I help you today?
Cal A:
Hello, I see you've already been chatting. Please give me a moment so
I can read the previous chat and pick up where you left
off.
lifeCUSTOMERDATA@mindspring.com: Yes, allow me to cut and
paste as I will not retype this whole
story.
lifeCUSTOMERDATA@mindspring.com: Welcome to Earthlink
LiveChat. Your chat session will begin shortly. Not at home and you want
to read your email? With EarthLink Web Mail you can check your email from
any computer with an internet connection! Please wait for a site operator
to respond. While you are waiting, please feel free to begin typing your
issue in the box below. Try to be as descriptive as possible. Once an
operator responds, click SEND to transmit what you have typed. Not at home
and you want to read your email? With Earthlink Web Mail you can check
your email from any computer with an Internet connection! 'Barry K ' says:
Thank you for contacting EarthLink LiveChat, how may I help you today?
lifeCUSTOMERDATA@mindspring.com: on the urchin reports status page for
errors, no specifics are given, I have users who keep enountering errors,
however I have yet to find a non fuctioning link or page or pointer.
lifeCUSTOMERDATA@mindspring.com: Previous #Shown 1020355075100 Hits
Percent 0 47.3% 200: OK 1,787 47.3% 200 1,787 47.3% 304: Not Modified
1,297 34.3% 304 1,297 34.3% 404: Not Found 690 18.3% 404 690 18.3% 206:
Partial Content 4 0.1% 206 4 0.1% 403: Forbidden 1 0% 500: Internal Server
Error 0 0% Barry K : I apologize for the inconvenience caused to you.
Barry K : Please let me know your domain name.
lifeCUSTOMERDATA@mindspring.com: www.lifeCUSTOMERDATAinc.com Barry K :
Thank you for the information. Barry K : I'm sorry for the delay. Barry K
: In order to fix this issue, I suggest you clear cache and delete
cookies. Barry K : 1. Go to My Computer. 2. Double click on Control Panel.
3. Double click on Internet or Internet Options. Here you will find a
Delete Files button in the Temporary Internet Files section. Simply click
that to clear your browser's cache.#PFR#/DUT/Bro/PC/IE6/ClearCache Barry K
: To remove your browser's cookies: 1. First go to My Computer. 2. Double
click on Control Panel. 3. Double click on Internet or Internet Options.
4. Click the Delete Files button in the Temporary Internet Files section.
5. Next, click the Delete Cookies button. If you want to see what cookies
are on your machine & selectively remove them, click the Settings
button & then View Files.This will show you any cookies remaining in
the Temporary Internet Files folder. If you wish to only delete cookies
from a certain site, locate those cookies here, right click & choose
Delete. You can delete any cookie in here you wish. If you are having
problems with a particular page, look for cookie names ending with the
site name you are having trouble with. For example, if you are having
problems accessing http://start.earthlink.net, remove any cookies named
user@earthlink.net. There is one file in here you can not delete.... It is
index.dat It must remain for Internet Explorer to operate
properly.#PFR#/DUT/Bro/PC/IE6/DeleteCookies
lifeCUSTOMERDATA@mindspring.com: wait, wait, its not on my end, your
hosting service is reporting these errors lifeCUSTOMERDATA@mindspring.com:
are you familiar with the urchin reports offered? Barry K : Yes. Please
reset your browsers websettings. Barry K : To Reset Web Settings and file
associations: 1. Open My Computer. 2. Open Control Panel. 3. Open Internet
Options. 4. Click the Programs tab. 5. Click the Reset Web Settings button
at the bottom (uncheck the Reset Homepage box if you want to keep your
current Homepage). 6. Click Apply. 7. Click OK. In most cases, you will
want to reboot your machine to test the new
settings.#PFR#/DUT/Bro/PC/IE6/ResetWebSettings
lifeCUSTOMERDATA@mindspring.com: you do not understand the issue? Barry K
: Yes. You are unable to access Urchin page.
lifeCUSTOMERDATA@mindspring.com: These are the errors reporting by THE
HOST, EARTHLINK/MINDSPRING, not coming from my PC, somehow it keeps
reports lifeCUSTOMERDATA@mindspring.com: NO, I did not say that
lifeCUSTOMERDATA@mindspring.com: I said urchin is reporting errors with no
details on my host Barry K : Please follow the above provided steps to fix
the issue. Barry K : Is there anything else I may assist you with today?
lifeCUSTOMERDATA@mindspring.com: that is not the issue
lifeCUSTOMERDATA@mindspring.com: I want a manager as you are not listening
Barry K : I apologize for the inconvenience caused to you.
lifeCUSTOMERDATA@mindspring.com: My issue: Please, Urchin reports errors
on my webpage www.lifeCUSTOMERDATAinc.com, it reports:
lifeCUSTOMERDATA@mindspring.com: 200: OK 1,787 47.3% 304: Not Modified
1,297 34.3% 404: Not Found 690 18.3% 206: Partial Content 4 0.1% 403:
Forbidden 1 0% 500: Internal Server Error 0 0% 400: Bad Request 0 0% Barry
K : I understand that you are receiving the above pasted error message
when you are trying to access Urchin page.
lifeCUSTOMERDATA@mindspring.com: NO lifeCUSTOMERDATA@mindspring.com: Those
are the errors that URchin reports! Is english your second language,
perhaps a manager can help. lifeCUSTOMERDATA@mindspring.com: This is my
second request for a manager. Barry K : I'm really sorry for this. Barry K
: Could you provide me your FTP password? Barry K : So that I can login to
Control Center and access the urchin page from my end.
lifeCUSTOMERDATA@mindspring.com: what? password? you should have access to
that, and I will not ask for it, first three are web, as a professional in
security I cannot understand why you need something that earthlink
instructs to never give out. This is my third request: I want a manager!
lifeCUSTOMERDATA@mindspring.com: Please do not apologize Barry K : Please
give me a moment. lifeCUSTOMERDATA@mindspring.com: I want help not
apologies, I am getting frustrated that you cannot hellp me I am getting
frustrated that you will not get your supervisor Barry K : Please hold on
while I transfer you to my Manager. Please wait while I transfer the chat
to 'Cal A'. 'Cal A' says: Thank you for contacting EarthLink LiveChat, how
may I help you today? Cal A: Hello, I see you've already been chatting.
Please give me a moment so I can read the previous chat and pick up where
you left off. lifeCUSTOMERDATA@mindspring.com: Yes, allow me to cut and
paste as I will not retype this whole story.
Cal A: I am
working on your issue.
Cal A: I understand your concern
regarding the Urchin reports error.
lifeCUSTOMERDATA@mindspring.com:
The urchin reports under the pages menu for Status/Erros list Report
for: lifeCUSTOMERDATAinc.com Date Range: 12/28/2005 - 1/3/2006
Status/Errors Hits Previous #Shown 1020355075100 Hits Percent 0 47.3% 200:
OK 1,787 47.3% 304: Not Modified 1,297 34.3% 404: Not Found 690 18.3% 206:
Partial Content 4 0.1% 403: Forbidden 1 0% 500: Internal Server Error 0 0%
400: Bad Request 0 0%
lifeCUSTOMERDATA@mindspring.com: it list
no details, only listing the
errors.
lifeCUSTOMERDATA@mindspring.com: I do not see any broken
pointers, links, code, etc to be receiving 690 not found hits which is
18.3 % of my traffic for this week.
lifeCUSTOMERDATA@mindspring.com: it states on the page to click
the blue pointer on the Urchin report to get details, yet when you do it
list no details
Cal A: I have logged into your Urchin
reports.
Cal A: The above mentioned error percentages shows the
percentage of the error pages
accessed.
lifeCUSTOMERDATA@mindspring.com: Status/Errors: This
report shows the status code of each response. The 400s represent errors
including files not found. Click on the small arrow to see more details on
the errors.
lifeCUSTOMERDATA@mindspring.com: Their should be
details listed below each error, and there is not.
Cal A: For
further details in this regard, I would like request you call our Web
Hosting Technical support.
lifeCUSTOMERDATA@mindspring.com: then
if you want better information it redirects to a google thing that is
expired.
Cal A: EarthLink's Web Support Departments can be
reached at (800) 955-0186 #PFR#/CU/TS/ELNWebTS
lifeCUSTOMERDATA@mindspring.com:
I picked to chat with web hosting technical support and was directed
to this
lifeCUSTOMERDATA@mindspring.com: So your telling me I
wasted 1/2 an hour and there is no one willing an able to help this
Earthlink Customer?
Cal A: Is there anything else I may assist
you with today?
lifeCUSTOMERDATA@mindspring.com: Yes
Cal
A: I am really sorry for this.
lifeCUSTOMERDATA@mindspring.com:
Give me your supervisior, I need to resolve this issue now,
today
lifeCUSTOMERDATA@mindspring.com: Your supervisor
please.
lifeCUSTOMERDATA@mindspring.com: This is what is stated
on the urchin page:
lifeCUSTOMERDATA@mindspring.com:
Status/Errors: This report shows the status code of each response. The
400s represent errors including files not found. Click on the small arrow
to see more details on the errors.
Cal A: I'm sorry currently
supervisor is not available.
Cal A: Please call us at the above
mentioned number.
Cal A: They will be happy to assist
you.
lifeCUSTOMERDATA@mindspring.com: Give me to Your
supervisors Supervisor, or connect me to your corporate office in Atlanta
and give me the V.P. of Operations, I need help
Cal A: I'm sorry
to inform you that there is no supervisor available now.
Cal A:
I apologize for this.
Cal A: I can schedule a call
back.
lifeCUSTOMERDATA@mindspring.com: You cannot be serious,
your the higest manager/supervisor available and you cannot give help, or
get help >?
Cal A: So that our supervisor will call you and
help you in this regard.
Cal A: You will receive the call within
24 hours.
lifeCUSTOMERDATA@mindspring.com: My phone number is
770-499-1024 and I want a time committment for the call.
Cal A:
Could you provide me your phone number and the preferable
timings?
Cal A: Thank you.
Cal A: I will arrange call
back at the above mentioned number.
Cal A: Is there anything
else I may assist you with today?
lifeCUSTOMERDATA@mindspring.com:
Give me the name of the person who is going to call, as I smell a
smoke screen.
Cal A: The available supervisor will call
you.
lifeCUSTOMERDATA@mindspring.com: who is the supervisor?
name please.
Cal A: Name of supervisor is Reggie
V.
lifeCUSTOMERDATA@mindspring.com: Ok, and this will happen,
your not blowing smoke at me? As a supervisor yourself, you will follow up
on Reggie V to ensure I am helped?
Cal A: Yes I
will.
lifeCUSTOMERDATA@mindspring.com: Please be assured, the
only phone call I will make from my office is to the CEO of Earthlink, I
have his assistance extension, pass that along to Reggie V as well.
Cal A: Please be assured that my supervisor will call
you.
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